About Lesson
This video will give you a quick glimpse of the course. It discusses the following topics:
- What this course is about?
- Who this course is for?
- What will this course cover?
- What to expect from this course?
Enjoy!
Course Overview
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Video Lessons
This Customer Service course consists of 7 lessons: (1) Introduction to Customer Care; (2) Effective Customer Care; (3) Active Listening; (4) Building Rapport; (5) Handling Difficult Customers; (6) Problem-Solving; and (7) Wrapping Up.
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Course Wrap-up
Course Summary