Course Content
Course Overview
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Greeting and Course Overview
03:35
Video Lessons
This Customer Service course consists of 7 lessons: (1) Introduction to Customer Care; (2) Effective Customer Care; (3) Active Listening; (4) Building Rapport; (5) Handling Difficult Customers; (6) Problem-Solving; and (7) Wrapping Up.
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Lesson 1: Introduction to Office English
00:00
Lesson 2: Basic Office Vocabulary
00:00
Lesson 3: Email Etiquette
00:00
Lesson 4: Telephone Skills
00:00
Lesson 5: Meetings and Presentations
00:00
Lesson 6: Socializing in the Workplace
00:00
Lesson 7: Course Wrap-up
00:00
Final Project
This is a Final Project for the course.
English for The Office Starter (Video Course)
About Lesson

This video will give you a quick glimpse of the course. It discusses the following topics:

  1. What this course is about?
  2. Who this course is for?
  3. What will this course cover?
  4. What to expect from this course?

Enjoy!

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